The Loyalty Report 2020

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Download your copy of the 2020 Executive Summary today!

In partnership with Visa, The Loyalty Report 2020 is recognized as the industry’s longest-standing and largest global study on customer engagement, loyalty attitudes, behaviours, drivers and disruption.

In the current climate, understanding, harnessing and increasing consumer loyalty is more important than ever.  The 2020 report reveals the top Loyalty Programs per sector and features the following chapters to help you navigate whatever the future has to hold:

  • Key Program Performance Measures and Drivers of Engagement
  • Path to Engagement
  • Digital Interactions
  • Role of the Rep
  • Co-brand Congruence
  • Live Experiences

How do I access the complete report? Contact us to learn more about how you can purchase and subscribe to the most in-depth research study on consumer Loyalty and rewards Programs, and gain access to insights into some of the 1,000+ Loyalty and Credit Card Programs operated globally.

Download the US or Canadian version of the Executive Summary by filling out the relevant form.

TLR 2020 Report Bond


US Edition

Canadian Edition