The 2014 Loyalty Report

Download the 2014 Loyalty Report: US Edition. Our fourth annual report offers an in-depth look at American consumer loyalty attitudes and behaviors.

Some of the key findings and topics include:

• 150+ US loyalty program rankings
• Critical loyalty program trends and stats
• Privacy concerns and barriers
• Millennials and loyalty
• Mobile engagement trends
• Communications role in member satisfaction
• Program & Brand Experience Relationship
• Human behavior – Rational & emotional experiences in loyalty

Click here for the Canadian Edition of the 2014 Loyalty Report.

The 2015 Loyalty Report is here! Get it now.