THE LOYALTY REPORT 2018:      The Game has Changed.

Click here to Download
The Loyalty Report 2019

Download your copy of the 2018 Executive Summary!

The landscape is shifting, and the rules of customer engagement are in flux. In partnership with Visa, The Loyalty Report 2018 is recognized as the industry’s leading report on customer engagement, loyalty attitudes, behaviours, drivers and disruption.

The largest global study of its kind!

Now in its eighth year, the expanded 2018 global report features an unprecedented assessment of over 800 Loyalty Programs, in 18 markets, by more than 50,000 consumers across a range and 50 attributes of key sectors including:

  • Retail
  • Grocery
  • Gas
  • Dining
  • Hotel
  • Airline
  • Entertainment
  • CPG
  • Coalition
  • and more …

Get more from the Loyalty Report

Contact us for more detailed report findings, to learn about purchasing the complete report, or to schedule a full-day Engagement Workshop.


US Edition

Canadian Edition