Elevating Customer Experience : The New E

Panelists: Carrie Bradley and Ryan Lazar  

In our FREE webinar series, Bond & Qualtrics takes Forrester’s 3E's of customer experience to new heights with a fourth addition: Elevation.  

An Elevated experience is now the expectation of loyalty program members today, and we’ll show you the data to prove it. Known as the leading Index to measure the quality of customer experience, we’ll build on Forrester’s 3 Es (Ease, Effectiveness, Emotion) and show you how to Elevate your Customer Experience (CX) to distinguish yourself amongst the competition.  
 
Topics Include: 

• Bond’s 4E Model: An understanding of Bond’s 4E model and the drivers for success
  

• Market Examples: Real examples of the best-in-class experiences
  
• Methodologies: Measurements and methods to measure and adapt your customer experience offering 
  
• Actionable Insights: to apply to your brand and exceed customer expectations