COVID-19 AND THE

STATE OF CONSUMER LOYALTY

In an effort to understand consumer attitudes, behaviors and spending changes related to COVID-19, Bond is running a regular tracker survey to understand what's changing and how brands need to prepare.

Check out more great content below.

Download the Latest Report

COVID-19 CONTENT - TIPS, THOUGHTS AND THE ROAD TO RECOVERY

Canadian Client Impact Study: Business Banking

Our latest study assesses how businesses are coping with the pandemic, the areas they are most impacted, and how their bank is supporting them during the pandemic.

Download the infographic

The state of Loyalty In a COVID-impacted world. 

Read Phil Rubin's latest whitepaper outlining actions and ideas on resetting the parameters and priorities of loyalty.

Download the whitepaper

Retail Branding Comes Off The Back Burner.

Sean Claessen examines the role of the brand during a crisis and makes or breaks loyalty.

Read more at pymnts.com

How Enhancing Loyalty Programs Could Help Get Airlines Back on Track

Bob Macdonald discusses the role loyalty programs may play in helping airlines get back to business.

Watch the interview on BNN Bloomberg

Why Retailers Must Focus On Retention In Post-Pandemic Economy

Sean Claessen shares details on why loyalty is the strategy to double down on post-pandemic.

Read more at pymnts.com

Has Grocery Shopping Changed Forever?

Our predictions on what new behaviors and experiences will stick in a post-pandemic world.

Read the blog

How to Successfully Move to Virtual Engagement.

10 tips to help you navigate the move to a digital engagement that truly reflects your brand.

Read the blog

The Employee Experience Crisis Roadmap.

A guide to maintaining your culture and keeping your employees supported through a crisis.

Download the roadmap

The COVID Crisis is an Opportunity for Brands to Step Up

Create a wellspring of consumer loyalty by re-deploying your people and assets to combat COVD-19.

Read more at marketwatch.com

COVID-19 INDUSTRY REPORTS

Retail POV: Beauty


Beauty Mirror

Retail POV: Grocery


Grocery

Retail POV: Apparel


Apparel