Panelists: Kienan McLellen and James Skay

The final webinar in our series by Bond & Qualtrics ensures that you’re using AI to deliver experiences that are amplifying your CX strategy. Backed by data from The 2024 Bond Loyalty Report, we’ll highlight customer perceptions and success stories of AI solutions alongside marketplace examples. Who’s doing it best? What should you watch out for? Join this compelling conversation to understand the most impactful ways that AI can optimize customer experience, both behind and in front of the counter. 

A leading topic amongst professionals in marketing, loyalty and customer experience, we’ll explore: 

• How customers understand and perceive the use of AI by leading brands 

• Applications that are powerful drivers of CX 

• Achieving a balance between AI and human interaction 

• Marketplace examples that bring real world use cases to life 

• Pragmatic approaches to bring AI into your customer experience delivery