THE 2024
PUBLIC
EXECUTIVE
SUMMARY
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Access highlights from our 2024 data set. Keep pace with the latest insights and predictions on customer engagement, experience, and loyalty.
Download your free copy of the Public Executive Summary and start optimizing your loyalty strategy for impact. Unpack what stood out most in 2024, including:
- Loyalty’s growing impact on advocacy, retention, and spend
- The power of human connection in an increasingly digitized and AI-driven world
- The value of delivering on the promise of personalization for truly relevant communications
- The influx of loyalty program partnerships, and how they’ve shaped member expectations