Bond Brand Loyalty surveyed 1,500 U.S. mass-affluent consumers about their experiences with premium brands in the retail, hospitality and automotive sectors. Our soon to release study uncovers the value of the human experience in the overall customer journey and how employees impact customer satisfaction, drive increased spend and advocacy.
Find out how 30 leading brands performed against each other across a range of functional and human elements. Brand covered in the report include: Lexus, BMW, Lincoln, Audi, Neiman Marcus, Tiffany, Saks Fifth Avenue, Nordstrom, Four Seasons, Fairmont, Hilton and Wyndham.
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